Exchange, Replacement, and Refund Policy for The Roots Fresh Menu:

1. Quality Assurance: At The Roots, we are committed to offering fresh, natural, and organic food products of the highest quality. If you receive any item from The Roots Fresh Menu that is damaged, spoiled, or not up to our quality standards, we offer a hassle-free exchange, replacement, and refund policy.
2. Eligibility for Exchange, Replacement, and Refund: Customers must report any quality issues or discrepancies with their order within 2 hours of receiving the order. To be eligible for an exchange, replacement, or refund, customers must provide clear photographs or videos of the damaged or spoiled items, along with the original order number and packaging details.
3. Exchange and Replacement Procedure: If you are eligible for an exchange or replacement, we will arrange for the pickup of the damaged or unsatisfactory items at no extra cost to you. Once we receive the returned items and verify the issue, we will initiate the exchange or replacement process. The replacement items will be delivered on the next available delivery day, as per our regular delivery schedule.
4. Refund Procedure: In case the damaged item is not suitable for exchange or you prefer a refund, we will provide a full refund for the product value. All refunds will be processed via online wallets or UPI payment methods. Please allow up to 7 business days for the refund to be processed and reflected in your account.
5. Contact Us: To initiate an exchange, replacement, or refund request, please contact our customer service team at +91 9811019811 or email us at neetika@organicstoretheroots.in Our team will guide you through the process and ensure a satisfactory resolution to your concern.

At The Roots, we aim to provide an exceptional shopping experience, and your satisfaction is our priority. If you have any issues with your order, feel free to reach out to our customer service team for prompt assistance.

Exchange, Replacement, and Refund Policy for Pan India Shipping:

1. Quality Assurance: The Roots is dedicated to delivering high-quality natural and organic food products to customers across India. If you receive any item with quality issues from our Pan India Shipping service, we offer an exchange, replacement, and refund policy to ensure your satisfaction.
2. Reporting Quality Issues: Customers must report any quality issues or discrepancies with their Pan India Shipping order within 24 hours of receiving the order. To initiate an exchange, replacement, or refund, customers must provide clear photographs or videos of the damaged or spoiled items, along with the original order number and packaging details.
3. Exchange and Replacement Request: If you are eligible for an exchange or replacement, please contact our customer service team at +91 9811019811 or email us at neetika@organicstoretheroots.in for any concerns. Our team will guide you through the process and assist in arranging the return of the damaged items.
4. Return and Inspection: Customers will receive instructions for returning the damaged items. Once we receive the returned items and verify the quality issue, we will proceed with the exchange or replacement process. The replacement items will be shipped to you as soon as possible.
5. Refund Procedure: If the damaged item is not suitable for exchange or you prefer a refund, we will issue a full refund for the product value. All refunds will be processed via online wallets or UPI payment methods. Please allow up to 7 business days for the refund to be processed and reflected in your account.
6. Contact Us: For any concerns related to exchanges, replacements, or refunds, please contact our customer service team at +91 9811019811 or email us at neetika@organicstoretheroots.in. We are here to assist you and ensure a seamless resolution to any issues you may encounter.

At The Roots, we strive to provide a delightful shopping experience for our customers, regardless of their location. If you have any questions or need assistance with your Pan India Shipping order, please don’t hesitate to contact us. Your satisfaction is important to us.