Frequently Asked Questions

General

How do I qualify for free delivery?

It's easy!
Place an order of INR 2999 and above for each delivery trip.

Will I always get what is listed on the website?

We'll try our best to supply everything that's listed, but we may be foiled by bad weather or poor crop yields. Also, organic food is delicate and can sometimes be damaged en route to you - if this happens please email us at customerservice@supernature.com.sg so we can investigate.

Why is the Price in my invoice different from what is stated?

The yield & demand of fresh produce effects its day to day pricing. We try our best to regulate prices however sometimes the is not viable & hence the prices change without prior notice.

Can I change my Farm Box contents if I don't like a particular fruit or vegetable?

As we've fixed the contents of our Farm Boxes (this allows us to order in larger quantities in order for you, our customer to enjoy the freshest organic produce at affordable prices), the discretion as to what goes into the Farm Box is ours, so unfortunately, you are not able to change the contents due to individual pr

  • Where do you get your fresh produce? Are they all certified organic?

Our fresh produce comes from around the world depending on the seasons - Australia, USA, Spain, Holland, France, Thailand and Malaysia.
All our fresh produce is certified organic unless stated otherwise.

  • What happens if the item(s) I purchased online is not in stock?
  • If the item(s) purchased online is not in stock, you will receive a refund back to you or a replacement is offered.

    How do I make a purchase online?

You'll first need to set up an account with us, and you can do this here. With your personal SuperNature account, you'll be able to place and track orders, as well as review your order history.


  • Can I request for my Farm Box to be delivered on a different day each week?

Unfortunately, no - we can only deliver your Farm Box on the same day of every week.


  • When will I receive my items?

Deliveries are made Monday to Saturday between 10am and 6pm
If you place your order before 2pm you may request to receive your order the next working day, if a delivery slot is available
If you place your order after 2pm you may request to receive your order the second working day, if a delivery slot is available


  • What if no one is home to receive the delivery?

If you're not at home, we can leave your items at your front door or at the guardhouse with the security guard, who will sign off on the delivery order. Alternatively, if you have a preferred pick-up arrangement or drop-off location, please let us know via the comments box on the checkout page and we will do our best to accommodate, subject to our delivery schedule. However, please note that we will not bear any responsibility for losses or damages to your purchased items.


  • How do I qualify for free delivery?

It's easy! There are two ways to do this:
1. Place an order of $120 and above for each delivery trip.
2. When you become a SuperNature Regular Member, delivery is free with a spend of $100. Click here to find out how to become a member.


  • What if I don't qualify for free delivery? What are your delivery charges?

Each delivery is charged at S$20 per delivery trip and deliveries will be made according to our delivery schedule.


  • Are all prices inclusive of GST?

Yes! All product and delivery prices are inclusive of GST at the prevailing rate.

 

  • Will I receive an email telling me that my order was successfully placed?

Yes! You'll receive an order confirmation via email. If you do not receive one within 2 days, please call +65 6854 7399 or email customerservice@supernature.com.sg to let us know. If there are problems with your order, you'll hear from us by phone or email.

 

  • I received an order confirmation via email and I noticed a mistake in my shipping address. How can I correct this?

Please call us at +65 6854 7399 during office hours or email customerservice@supernature.com.sg and we'll be happy to assist you.

 

  • Can I collect my orders instead of having them delivered?

Yes! You may collect your items from our store at 583 Orchard Road #B1-05/09 Forum the Shopping Mall Singapore 238884 during our operating hours.


  • How soon can I pick up my orders

You may collect your items between one and two days after your order submission:

GENERAL

It's easy!
Place an order of INR 2999 and above for each delivery trip.

Each delivery is charged at INR 199 per delivery trip & or per delivery address.

We'll try our best to supply everything that's listed, but we may be foiled by bad weather or poor crop yields. Also, organic food is delicate and can sometimes be damaged en route to us or you - if this happens please email us at neetika@organicstoretheroots.in so we can investigate.

We deliver everything except The Roots fresh menu Monday to Saturday between 11 a.m - 6 p.m.

All our deliveries are made according to our delivery schedule.
However you may request for a delivery time & we will try our best to have the same delivered.

Yes! All product and delivery prices are inclusive of GST at the prevailing rate.

Yes! You'll receive an order confirmation via email. If you do not receive one within 2 days, please call on +91 9999214328 or email neetika@organicstoretheroots.in
to let us know. If there are problems with your order, you'll hear from us by phone or email.

Yes! You may collect your items from our store at 24, Adchini, first floor, New Delhi - 110017 during our operating hours.

Use this text to answer questions in as much detail as possible for your customers.

Please write to us on neetika@organicstoretheroots.in and we'll be happy to assist you.

You may collect your items between one and two days after your order submission. You may state your prefered pick up day in the order notes & we will try our best to arrange the same.

You'll first need to set up an account with us, and you can do this here. With your personal The Roots account.

If you're not at home, we can leave your items at your front door or at the guardhouse with the security guard, who will sign off on the delivery order. Alternatively, if you have a preferred pick-up arrangement or drop-off location, please let us know via the comments box on the checkout page and we will do our best to accommodate, subject to our delivery schedule. However, please note that we will not bear any responsibility for losses or damages to your purchased items.

The Roots fresh

The yield & demand of fresh produce effects its day to day pricing. We try our best to regulate prices however sometimes the is not viable & hence the prices may change without prior notice.

The Roots fresh menu is curated around sending you the freshest produce. We only harvest & make what is required, whilst giving you fresh products & reducing our carbon footprint.

All orders received before 12 p.m on Tuesday are shipped on Wedsnesday.

All orders received before 12 p.m on Thursday are shipped on Saturday.

Due to the perishable nature & short shelf-life of the products listed we do not undertake shipping outside Delhi.
However you may place an order for pick-up.

If the item(s) purchased online is not in stock, you will receive a refund back to you or a replacement is offered.