Refund & Replacement Policy - 100% Purchase Protection

The Roots is committed to ensuring 100% Purchase Protection for its customers by offering genuine products, secure payments and easy returns for items shopped on The Roots website.

Return, refunds & replacements are easy with us.

Returns Policy

While most items can be returned for a refund or replacement within a 10-day return window, return policies may be different across product categories. Please WhatsApp us your concern on +91 9999214328 for details on the returns policies of specific product categories.

We are committed to selling only genuine products to customers on The Roots shop. All brands listed on The Roots are required go through thorough quality checks & provide us with the required certifications.

Secure Payments and Safe Ordering


The Roots understands that you care about how information about you is used and shared; and we appreciate your trust in us to do that carefully and sensibly. Your privacy is important to us and we work to keep your information secure.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your information, in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on "Information Technology-Security Techniques- Information Security Management System-Requirements".

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. As per our security procedures, we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign out when you finish using a shared computer.


The Roots assures you that your information is completely protected and that your purchases are safe.